This digital system replaces the take-a-ticket system wherein one can join a queue from any digital online mode anywhere in the world. The queue management system is an application that effectively manages queues by increasing productivity and reducing customer waiting periods.
Irrespective of the surge in the number of COVID-19 cases and the shutdown of business operations for months, manufacturers had to continue the production of essential products, resuming it earlier than other businesses.10.
However, numerous European countries witnessed swift recovery from quarter 4 of 2020. Additionally, countries such as Italy, Russia, and Spain witnessed a significant surge in cases, which led them to shut down business and manufacturing operations for a few months. For instance, countries such as Germany, the UK, the Netherlands, and France imposed stringent government restrictions and closed their borders to curb the virus spread. The European region witnessed a varying impact of the COVID-19 pandemic across its economically diverse countries. Furthermore, APAC is expected to register the highest CAGR in the market from 2021 to 2028. In 2020, North America held the largest share, followed by Europe and APAC. In terms of geography, the virtual queue management system market is segmented into North America, Europe, Asia Pacific (APAC), the Middle East & Africa (MEA), and South America (SAM). Based on end user, the virtual queue management system market is segmented into retail, hospitals and clinics, airports, museums and libraries, and others. Based on organization size, the market is segmented into small and medium enterprises and large enterprises. Based on platform, the virtual queue management system market is segmented into web based, kiosk based, and mobile based. Based on component, the market is segmented into solutions and services. The virtual queue management system market is segmented based on component, platform, organization size, end user, and geography. Thus, the increasing importance of customer service in the modern-day marketplace is driving the virtual queue management system market.
Samsung, Nike, NHS, Tesco, NatWest, Walmart,, and Five Guys are among the well-known organizations that have significantly invested in virtual queue management solutions. Using such solutions, the customers are placed in a virtual waiting queue to place their service order/request using digital devices such as smartphones or personal computers, while eliminating the need of waiting in physical queues.īy using virtual queue management solutions, organizations can reduce waiting periods, streamline communication, and improve staff efficiency and service quality, and better customer flow management, which subsequently leads to improved customer satisfaction.
The virtual queue management solutions are powered by features such as online appointment booking, virtual queuing via smartphones, customer feedback surveys, and real-time monitoring. Lately, customer service has gained significant importance and investment in various advanced technologies, including virtual queue management solutions, to streamline the customer service processes to enhance the overall customer experience. With the increasing competition across various industries, organizations are emphasizing massively on customer retention to stay competitive in the marketplace. The virtual queue management system market is expected to grow from US$ 276.82 million in 2020 to US$ 436.00 million by 2028 it is estimated to grow at a CAGR of 6.1% from 2021 to 2028. DUBLIN-( BUSINESS WIRE)-The "Global Virtual Queue Management System Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Services), Platform (Web-Based, Kiosk Based, and Mobile Based), Organization Size, and End-User" report has been added to 's offering.
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